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All
prices are in Australian dollars and include GST. Occasionally, our
online pricing may be slightly different than our stores, but we
aim to keep these occurrences at a minimum. Any prices shown online
are only valid online at the time shown
Payment
TUCK
shoes online shop only accepts payment via credit cards - Visa,
Master Card, Debit Card and Pay Pal. We do not accept lay-by,
cash on delivery, gift vouchers and money order as online
payment.
Please
note, for in store purchase, please refer return policy in the
store while you shop. Online
purchase return policy is
suitable for online purchase only
Tuck Exchange
and Return form - please click here to print
Returns
Policy (for online purchase only)
For
any reason you have changed your mind, we
are happy to exchange your product for a second choice,
there
are just a few little things you need to know about before
returning the products
- Return
the product in brand new condition within 14 days (from the day you
receive the product), together with your original
receipt
- If
a change of mind return has been marked down after purchase, we
will only accept product returns and provide you with an exchange
to its current value
- Discount
item may be imperfect and sold as is, it can not be returned if
change of mind, how ever, if the sizes is incorrect, you can
exchange sizes in the same style
- For
personal hygiene reason, Tuck does not accept return of
hosiery
If
you wish to get refund, please read the
following
- Return
the product in brand new condition within 14 days (from the day you
receive the product), together with your original receipt. after we
have receive the return product, refund
will only be processed back onto the card payment was made from,
less freight costs and handling charges
- shipping
fee is not refundable
- AUD$10.00
handling fee will be charged if customer prefer to get refund when
simply change of mind
- If
a change of mind return has been marked down after purchase, Tuck
will only accept product returns and provide you with an refund to
its current value
- Discount
item may be imperfect and sold as is, it can not be returned if
change of mind, how ever, if the sizes is incorrect, you can
exchange sizes in the same style
- For
personal hygiene reason, Tuck does not accept return of
hosiery
We
are confidence with our product, but if the product is factory
faulty, we are gladly to provide exchange, free repair service or
refund to you, there are few things you need to know before
returning the faulty product
- Return
the product within a reasonable timeframe (from the day you
receive the product), together with your original
receipt
- Tuck
reserves the right to assess the condition and age of returned
product prior to offering a repair, exchange or refund. This may
result in a repair, exchange or refund being refused
- The
color of the product shown on the computer screen may be slightly
differ from the actually product due to the color setting of the
computer, in this case we won't qualify it as faulty
product
- Replacing
heel cups is at customers own cost once the shoes are
sold
- Discount
item may be imperfect and sold as is
- Products
damaged by natural disaster, or used in a way they are not made
for. In this case we won't be able to provide exchange, repair
service or refund
- Refund
will be processed back onto the card payment was made from, less
freight costs
- For
personal hygiene reason, Tuck does not accept return of
hosiery
Postage
of Returning a Product
- You
are responsible for the associated costs if you are expecting a
second delivery back to you, so please attach the pre-paid postage
in the returning product parcel
- You
are responsible for the associated costs to return the product back
to us
- Tuck
will not take responsibility for items not received if you attempt
to send the product via non registered mail
In
order to returning your purchase, there are two
ways
- Read
though Tuck exchange and refund policy
- print
out Tuck
exchange and return form
- Mail
the Tuck exchange and return form with your product and original
receipt via registered post to - Tuck shoes, 268 Swanston
street, Melbourne vic3000 Australia
- Once
we have received your parcel, we will send a E-mail to notify you,
please allow 14 days for exchanges or refunds to be
received
- Return
to store in person
- Read
though Tuck exchange and refund policy
- print
out Tuck
exchange and return form
- Return
Tuck exchange and return form with your product and original
receipt to the store - Tuck shoes, 268 Swanston street, Melbourne
vic3000 Australia
- For
change of mind return, you can get your product exchange right
away
- For
faulty item return, our factory reserves
the right to assess the condition and age of returned product prior
to offering a repair, exchange or refund. therefore you have to
leave the faulty product with us, the assessment will take up to 7
days and we will get back to you via E-mail
- if
there is any refund, it will only be credited to the card the
products were purchased on
Privacy
and Security
Tuck
Pty Ltd will not disclose any information about any individual user
entities outside of those partners except to comply with applicable
laws or valid legal process
TUCK
Pty Ltd cannot guarantee that any file or program available for
download and/or execution from or via this site is free from
viruses or other conditions, which could damage or interfere with
data, hardware or software with which it might be used. You assume
all risk of use of all programs and files on this site, and you
release TUCK Pty Ltd entirely of all responsibility for any
consequences of its use.
This
site may contain links to third party sites. TUCK Pty Ltd is not
responsible for the condition or content of those sites as they are
not under TUCK Pty Ltd's control. You access those sites and/or use
the site's products and services solely at your own risk. The links
are provided solely for your convenience and do not indicate,
expressly or impliedly, an endorsement by TUCK Pty Ltd of the sites
or the products or services provided on the site.
This
site is controlled by TUCK Pty Ltd. Your use of this site is
governed by, construed and enforced in accordance with the laws of
Victoria, Australia. Disputes arising from your use of this site
are exclusively subject to the jurisdiction of the courts of
Victoria, Australia. This site may be accessed throughout Australia
and overseas. TUCK Pty Ltd makes no representations that the
content of this site complies with the laws (including intellectual
property laws) of any country outside Australia. If you access this
site from outside Australia, you do so at your own risk and are
responsible for complying with the laws in the place where you
access the site.
Contacting
the Web Site If you have any questions about this privacy
statement, the practices of this site, or your dealings with this
Web site, you can contact us
TUCK
shoes
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